Privacy Statement

Customer Data

Customer Data is all data, including all text and image files that you provide, or are provided on your behalf, to Vana Solutions through your use of the Service. Customer Data does not include Administrator Data, Payment Data, or Support Data, as defined below.

We only use Customer Data to provide the Services. This may include troubleshooting aimed at preventing, detecting and repairing problems affecting the operation of the Service.

Administrator Data

Administrator Data is information about administrators (including account contact and subscription administrators) provided during sign-up, purchase, or administration of the Service. This may include name, address, phone number, and email address, whether collected at initial purchase or later during management of the Services.

Administrator Data is used to complete the transactions you request, administer your account, improve the Service, as well as to detect and prevent fraud.

We may contact you to provide information about new subscriptions, billing and other important updates about the Service, including security or other technical matters.

Payment Data

Payment Data is the information that you provide when making an online purchase through the Services. This may include your name, billing address, your payment instrument number (e.g., credit card), the security code associated with your payment instrument (e.g., the CSV) and other financial data.

Payment Data is used to complete transactions, as well as to detect and prevent fraud. In support of these uses, Vana Solutions may share your Payment Data with banks and other entities that process payment transactions or other financial services, for fraud prevention and credit risk reduction purposes.

Support Data

Support Data is the information we collect when you submit a support request and other details related to the support incident, such as: contact or authentication information, information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files.

Support may be provided through phone or email. We use Support Data in the same way as we use your information, as described in this privacy statement. Additionally, we use it to resolve your support incident and for training purposes.

Cookies & Similar Technologies

The Service use “cookies”, small text files placed on a device’s hard disk by a web server. Most web browsers automatically accept cookies; however, you have the option of modifying your browser settings to block or limit the use of cookies. The Services may use cookies and similar technologies, for the following purposes:

  • Storing users’ preferences and settings.
  • Sign-in, authentication, and fraud detection.

Changes to this Privacy Statement

We will occasionally update this privacy statement to reflect customer feedback and changes in our Service. When we post changes to this statement, we will revise the “last updated” date at the top of the statement.

Last Updated : 1-May-2018